This section is longer than our other sections in order to give you the
fullest information on the shipping options available, so that you
can decide what is best for you and your clients.

At this point we need to explain our payment terms, as they relate
directly to your choice of shipping options. If you specify the carrier
or local receiving warehouse/delivery service, we require full payment
when you place your order. If we select the carrier and local delivery
service or a factory direct in-home delivery service, we require just a
50% deposit; we will then collect your balance before delivery.

Wherever available, Town, Country and Casual ships with specialized
furniture carriers only. This is safer and often more cost effective. We
ship to any commercial or residential address in the United States.
Shipping costs vary of course depending on factory location and
delivery destination. We do however have accounts with furniture
carriers across the country, and we get good discounts.

FREIGHT AND LOCAL DELIVERY: This is the more usual way,
where carriers pick up furniture one to four times a week from the
factories in and around the Carolinas, and approximately once a week
from factories in California and elsewhere in the U.S. Shipping from the
Carolinas to states east of the Mississippi generally takes from three to
six business days, to states west of the Mississippi one to two weeks.
Reverse timing applies for shipments from California and elsewhere in
the U.S.

Shipments are generally sent to receiving warehouses/delivery
services, either specified by you or selected by Town, Country and
Casual, but can also be made to any business location with a loading
dock, or to a freight forwarder for export. Deliveries are made
Monday to Friday during regular business hours, generally without
pre-notification.

It is the responsibility of the receiving business to note any visible
damages on the delivery receipt and to notify the freight company,
within their stated timeframe, if any additional damage is found. If
Town, Country and Casual is notified, Customer Service will assist
with claims, and get authorization for repairs or replacement. Our
Customer service also handles any cases of manufacturer defect.

The sidemark we put on our Purchase Order to the factory includes
your company name and client/project name (if we were given it), our
invoice# to you, and any additional sidemark you may have given us.
This same information will also be on the delivery documents, which
will enable the receiving business to identify the merchandise as yours,
and notify you accordingly, or notify us if we selected them. In this
latter case we will request the balance on your order and, upon
payment, will notify the delivery company to contact you or your
client, whichever you prefer, for delivery arrangements.

FACTORY DIRECT IN-HOME DELIVERY: This option is generally
used where there is no established relationship with a local receiving
warehouse/delivery service, or in an area where no such facility
exists. These carriers generally pick up from the factories in and
around the Carolinas once a week.

We are notified of the pick-up and contact you for the balance on the
order. As soon as we have been paid, we release the order. From that
point they typically deliver to the Eastern and Mid-West States within
two to three weeks, and to the more distant states and the West Coast
within three to six weeks. From factories on the West Coast, this type
of delivery can take longer, and is not always cost-effective.

The delivery is directly to the residence and is scheduled with the
customer only a few days before the truck is leaving. At that time a
date, with a probability of morning, afternoon or evening is given, and
a closer timeframe will usually be confirmed the day before. They
deliver seven days a week, daytime and evening.

The furniture is delivered in the original cartons, and is first opened in
the customer's home. The customer must inspect the furniture very
carefully and note any damage or defect on the delivery receipt. The
delivery team will make the judgment as to whether any damaged or
defective merchandise can be attended to by local furniture service
(paid for by Town, Country and Casual) or whether the piece(s) will
have to be taken back for repair or replacement. Our Customer
Service oversees this process.

The furniture is set up in whichever room(s) the customer requests,
provided there is no restricted access. The cartons are left at the
residence to be disposed of by the customer.

Our experience with this type of delivery has been remarkably good,
considering the logistics involved, but it does require flexibility of time
on behalf of the customer and understanding that delays can occur.