How you look to your client depends to a certain extent on how we
service you. We take this role very seriously. Good customer service
requires efficiency, reliability, integrity, patience, a pleasant manner,
and extensive industry knowledge. Firmness and toughness are also
needed to make things happen. Our Customer Service team has all of
this in good measure, and each one has over 15 years in the industry.

Because of this we are highly regarded by those we work with at the
factories, freight/delivery companies, and furniture services; their
respect for us very definitely brings added benefits to our clients.

For order status, simply call Customer Service and they will get you a
swift answer. For damage or defect, we may require written details or
photos, but mostly we manage without, and authorize local service,
which we pay for. Occasionally we have to order replacements or
replacement parts. What is important to know is that we stay on top
of every situation until it is resolved.